FAQs

It’s not allowed to send cigarettes by post. However, buying cigarettes you do not violate the law, because the number of cigarettes sent is very small.

All the brands we sell are 100% genuine. They are produced in other countries with a lower excise tax on tobacco products.

Delivery usually takes from 7 to 15 days depending on the chosen delivery method. Sometimes this period can be increased. For example, due to a large number of orders or the lengthy procedure of customs control.

We mainly sell cigarettes made in Eastern Europe countries.

In about 95% of cases, parcels successfully pass the customs control. But it should be remembered that the smaller the parcel, the greater the chance that it will be released from customs.

If your order was insured you’ll receive a full refund. Uninsured orders allow you to save money, but at the same time, you lose the opportunity to have a refund in case of seizure. Read more about insurance “Terms & Conditions”.

Yes. Each parcel has a tracking number. As soon as your order is sent, you will receive a notification email containing the tracking number.

Sorry, we do not sell rolling tobacco.

Yes, we can send the parcel to any country except the US and Australia.