Welcome to our Shipping Policy page.
The following describes the shipping conditions for items purchased from our store.
Shipping destinations
We currently ship orders to the following countries: Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Montenegro, Netherlands, New Zealand, Norway, Poland, Portugal, Saudi Arabia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Turkmenistan, UAE, United Kingdom, USA. If your country is not listed, please contact us to check availability.
Customers are responsible for ensuring that tobacco products may be legally imported into their country. Import duties and local taxes, if applicable, are the responsibility of the customer.
Delivery options
We offer priority and standard shipping options. Priority shipping is more expensive but generally faster. Other methods allow you to save on shipping costs, but it takes longer for the order to reach you. You can choose your preferred delivery option during checkout.
The estimated delivery time for priority shipping is 10–20 days after dispatch.
The approximate delivery time for other shipping methods is 15–30 days after dispatch.
Shipping costs
The following table shows the shipping costs for different types of shipments for the UK. For other countries, shipping costs may vary depending on destination.
| Express delivery | Slower options | ||
| Qty (cartons) | Fee | Qty (cartons) | Fee |
| 2 | £30 | 2 | £21 |
| 3 | £33 | 3 | £27 |
| 4 | £37 | 4 | £27 |
| 5 | Free | 5 | Free |
Tracking orders
Every order includes tracking information. After your items have been shipped, we will send you an email containing the tracking number and carrier information.
Order processing time
We dispatch your purchases as quickly as possible, though it may not always be the same day as your order. It typically takes us 1–2 days to get the items ready for shipment. In periods of high demand, dispatch may take up to 4 days. We will let you know if your shipping is delayed.
By placing your order in our store, you agree to this policy.