This page outlines our store’s Return Policy. Please read this policy carefully, as it may be important if you wish to cancel your order. This Policy applies to all purchases made through our website and to all of its subdomains.
Returns & Refunds general information
Refunds and returns vary depending on the status of your order. If your order is eligible for a refund or return, we will issue you a full refund using the same method we received payment. This may be a bank transfer or credit card payment. See below for details on when an order is eligible for a return or refund.
Cancellation of unsent orders
If for some reason you change your mind and want to cancel your order that has not yet been shipped, then you may request a full refund using the original payment method. For this, you need to contact us as soon as possible.
Cancellation of orders that have been sent out
If you want to cancel an order that has been sent and is currently on its way to you, then we will not be able to do this, at least until you receive the shipment.
Return of orders received
Due to hygiene and regulatory reasons, tobacco products cannot be returned or exchanged after delivery. Please review your order carefully before placing it to ensure it meets your needs.
Refunds for undelivered orders
In case of undelivered shipments, refund eligibility depends on the selected shipping option. Insured shipments are protected against loss in transit. For uninsured shipments, the customer assumes the risk of loss or damage. Insurance is optional, but using it helps you avoid worries about potential issues with your order during shipping, including mishandling or damage by logistics company staff.
By placing your order in our store, you agree to this policy.