1.1. Terms of delivery
We can send your order both by registered mail and courier delivery service. Delivery by registered mail takes from 10 to 15 days. Express delivery costs more, but you’ll receive your item faster. As a rule, within 10 days from the date of dispatch. Please note that during the coronavirus pandemic, delivery times may be extended.
1.2. Shipping cost
The cost of delivery depends on the parcel’s weight and for registered mail, it varies from £14 to £24. Express shipping is between £23 and £29. Free shipping available on orders of 5 or more cartons. The cost of delivery also includes measures to protect the parcel from a seizure at the border.
2.1. General information
In the vast majority of cases, we don’t have problems during customs clearance of our packages. But sometimes customs can open the parcel and seize the contents. To avoid such problems, we offer to insure the parcel and upon the occurrence of an insured event, we will refund you the entire cost of the order.
2.2. How to insure?
During the checkout process, you can choose from two options: “Delivery without insurance” and “Add seizure insurance”. The cost of insurance is 10 pounds per carton. You may need a letter of seizure from customs to be refunded. But as a rule, we settle the situation before the arrival of such a letter.
3. REFUND POLICY
3.1. Cancel Unsent Orders
If for some reason you change your mind and decide to cancel your order, then you need to contact us as soon as possible. If your order has not been sent yet, then we will cancel it and refund you the full amount. After sending, we will not be able to cancel the order.
3.2. Seizure refunds
If a package is seized during customs clearance, then we’ll able to make a full refund only for insured orders. Uninsured shipments are non-refundable. You decide whether to insure the package or take a chance and save more money.
4. ORDERING RULES
In order to reduce the risk of seizure, we set limits on the maximum order per one parcel. As a rule, these are up to 5 cartons for cigarettes in king-size and compact formats and up to 6 cartons for superslim format. Specific restrictions for each brand are indicated on the product page.
4.2. Mixed orders
In order to increase the deliverability rate, we also do not recommend placing orders consisting of cigarettes of different brands and different formats. This generally increases the risks during customs clearance. If you still want to order several brands in one package, then contact us before placing an order.